INTUISKIN France, a simplified joint-stock company with capital of €2,2492,423, registered with the Grenoble Trade and Companies Register under number B 521 471 144, and whose head office is located at Parc Activillage des Fontaines, ZI Bernin 38926 Crolles Cedex, operates the M/A website accessible at the address: (hereinafter referred to as “the Site”).
Our offers are exclusively reserved for individuals, for use without resale, for delivery in Metropolitan France, including Corsica, Principality of Monaco, excluding overseas territories.
An individual is a natural person who acts for purposes that do not fall within the scope of his commercial, craft, industrial or liberal activity. Any resale of Products purchased through the Site is strictly prohibited.
Only natural persons, legally capable of signing sales contracts for products offered by INTUISKIN France can place an order. As such, you declare to the company INTUISKIN France that you have adhered to the General Terms and Conditions of Distance Selling and, in order to conclude the sale, you are of legal majority and are neither under guardianship nor under curatorship when placing your Order. .
These General Conditions of Sale are intended to govern the terms of the cosmetic products appearing on the Site (hereinafter referred to as the “Products”).
These General Conditions of Sale can be consulted online at the main address of the Site, can be downloaded, printed and prevail over any other reproduction medium.
INTUISKIN France reserves the right to modify these General Conditions of Distance Selling at any time by publishing a new edition which will be applicable to any order placed after it is first posted on the Site.

1. Order

1.1. Placing the Order

Orders can be placed:
– by internet:
– from your smartphone and tablet on
– by phone: 0800 027 363 (free number from a landline)

1.2. Order confirmation

The Order implies acceptance of the price, the characteristics of the Products listed on the Site as well as the delivery conditions of the Products, it being understood that the Products are offered for sale within the limits of available stocks.
Before definitively validating your Order, you will be asked to declare that you have read the following provisions and expressly accept their terms.
To finalize your order, you will be asked to click on the "Validate my order" button which will direct you to the secure online payment page. By clicking on the "Validate" button, you accept the entire order. (This action is worth validating the entire Order).
Once the order has been received, we will confirm to you, as soon as possible, the acceptance of your Order and the dispatch of your products by e-mail.
At the time of placing the Order, information on the availability of the Products is indicated. Errors or modifications may exceptionally occur, especially during periods of high activity such as Easter, Mother's Day, Christmas, etc. In the event of unavailability of a Product after placing your order, we will inform you by e-mail, as soon as possible, in which case your refund will be made no later than 14 days following the cancellation. of the order.

1.3. Online order

During your first order, you will be able to create a personal account. To do this, you will be asked to enter a personal username and password as well as the personal data necessary to place your Order, in particular your identity, your postal address, your delivery address if different, your telephone as well as the method of payment used to honor the Order.
Orders being payable only by credit card, you must bring it to check the type of card you hold and note the information contained therein and necessary to finalize your Order, namely: its number, its expiry date and the cryptogram on the back of your bank card.
The username and personal password are proof of your identity and commit you to any Order placed through them subject to the exercise of your right of withdrawal, as defined in Article 4 of these General Conditions of Sale. They have electronic signature value. Your username and your personal password are under your responsibility and you alone will bear the consequences which could result from any use by third parties who would have had knowledge of it, unless this knowledge is the consequence of a direct fault on the part of by INTUISKIN.
If you forget your username and your personal password, or if you fear that a third party may have become aware of them, you have a function on the Site that tells you how to proceed to find your username and password. choose a new password at any time.
Using your personal username and password, you can later access the Site at any time to place your Orders.
It is up to you to be particularly attentive to the information communicated as well as to the Products covered by your Order before validating it definitively. The Order process system allows you to come back to your Order to modify it or correct any error before validating it definitively. INTUISKIN cannot be held responsible in the event of errors on your part when placing your Order.

1.4. Refusal of the order at the initiative of INTUISKIN

In accordance with the provisions of Article L.122-1 of the Consumer Code, INTUISKIN France is entitled to refuse any order or to require advance payment, for legitimate reasons, and in particular in the event of:
– arrears of invoice or insolvency,
– foreseeable problems affecting the delivery of the Products,
– the impossibility of proving your legal capacity to buy or your status as a private individual
– or an Order placed in bad faith and in particular if INTUISKIN France finds that you are trading in the Products thus purchased.

2. Price and payment

2.1. Price

The prices applied are those in force on the day of confirmation of the validation of the Order.
The prices are expressed in Euros, all taxes included, unless otherwise stipulated on the Site and excluding the delivery costs of the Products, as indicated in article 3.1 of these General Conditions of Distance Selling.
The promotional offers and prices that are offered are valid as long as they are visible on the Site, within the limits of available stocks. We decline all responsibility in the event of out of stock or unavailability of the Products.
INTUISKIN reserves the right to modify the prices of the Products indicated on the Site, without notice.

2.2. Payment of the Order

Orders are payable exclusively in Euros.
Payment for the Order must be made by credit card (Carte Bleue, Master Card, Visa Card, American Express), Paypal, Alipay and you will be debited as soon as your order is validated. Cards issued by banks outside France must be international bank cards accepted in France.
INTUISKIN retains ownership of the Products delivered until full payment of the invoices and reserves the right to suspend delivery in the event of late payment and this until the total settlement of the debtor account.
In the event of late payment incidents on the bank account indicated at the time of placing your Order, the sums due will bear three (3) times the legal interest rate without formal notice being necessary.

3. Deliveries – Deadlines

3.1. Shipping cost

The applicable delivery costs are those in force on the day of confirmation of the validation of the Order. However, the delivery costs, beyond the control of INTUISKIN France, are therefore likely to change at any time, without the responsibility of INTUISKIN France being sought.
The delivery costs for any order less than €60 will be invoiced to you and are indicated at the time of the validation of the Order. So Colissimo delivery costs are free for any order exceeding €60 of purchase.

3.2. Terms & delivery times

For all products, deliveries will be made according to the choice of the Internet user.
3.2.1. By Colissimo within 2 to 4 working days, from receipt of the order confirmation email. 2 methods of delivery by Colissimo are available:
• So Colissimo Home Delivery: to the address of your choice. In case of absence or impossibility, the package will be delivered to the nearest post office with delivery of a delivery notice.
• So Colissimo Point Relais: delivery to a post office or relay point near the chosen address.
3.2.2. By UPS within 1 to 2 working days, to the address of your choice, following the date of receipt of the order confirmation email.
A longer period is to be expected for any delivery in Corsica and Monaco (2 to 5 working days).
These delivery times run from the validation of the Order by INTUISKIN.
No delivery will be made outside metropolitan France and Monaco.
Delivery times are automatically suspended by any event beyond the control of INTUISKIN and resulting in a delay in delivery.
Furthermore, INTUISKIN declines all responsibility and all compensation in the event of delay due to false or erroneous information that you may have indicated at the time of the Order.

3.3. Product Verification

It is your responsibility to check the number and condition of the Products upon receipt.
In case of damage or missing, we invite you:
– to make the usual reservations with the carrier directly on the carrier's delivery note but also at the latest within 3 (three) days of receipt of the Products, by registered letter;
– to inform us within 14 (fourteen) days of delivery by registered letter to the following address: M/C – CUSTOMER SERVICE – 116 bis, Avenue des Champs Elysées, 75008 PARIS, keeping the invoice and the delivery note signed with your reservations.

4. Right of return (withdrawal)

You have a period of fourteen (14) calendar days from the date of receipt of the Order to withdraw if the Products do not suit you, without necessarily having to indicate the reason.
To exercise your right of withdrawal, simply send the withdrawal form [ click here to download the form ] duly completed and signed to the following address: M/C – SERVICE CLIENTS – 116bis, Avenue des Champs Elysées, 75008 PARIS .
In accordance with the provisions of Article L.121-21-3 of the Consumer Code, it is your responsibility to return the Product no later than 14 (fourteen) days following the communication of your decision to withdraw.
We will reimburse you for all of the treatment(s) purchased which have been returned to us provided that the products have not been opened, the protective cellophane film and the packaging have not been detached or damaged, the products have not been used.
The M/C quality department in charge of inspecting the returned product(s) is based on the condition of the product after unpacking the return package. We therefore recommend sturdy packaging to avoid damage to the product during transport, ideally use the original package. The invoice corresponding to this purchase is to be provided to us in the package.
We also invite you to keep proof of the sending of the parcel containing the returned Products, failing which INTUISKIN regrets, for lack of proof of sending, not being able otherwise to reimburse any parcel which does not reach it.
Subject to the foregoing, INTUISKIN will reimburse you by transfer to the bank account used when placing the Order, the price of the returned Products and the delivery costs invoiced at the time of the Order, if they have already been paid, and this within 14 (fourteen days) following the date on which INTUISKIN France has received and inspected the returned Products. Any reshipping costs will be borne by INTUISKIN only if reimbursement of the products is granted. Otherwise, any reshipping costs will be your responsibility.

5. Warranty - Liability

5.1 Delivery

All events, of whatever nature, beyond the control of INTUISKIN France, such as fortuitous event, force majeure, disaster, strike, administrative decision, stoppage of transport which would tend to delay or prevent the execution of the delivery, constitute by express agreement, a cause of suspension or extinction of the obligations of INTUISKIN France at its discretion, without compensation for your benefit.
INTUISKIN France will inform you, by any appropriate means, and will refund the amount of the undelivered Order. A new delivery may be considered according to conditions to be agreed if you wish.

5.2 Products

The Products presented on the Site comply with the regulations in force in metropolitan France. When you click on the Product while visiting the Site, the characteristic information of the Products will then be presented to you, and in particular the capacity, the main active ingredients, the benefits and beauty advice.
INTUISKIN France reserves the right at any time to change the items offered on the Site, without notice.

6. Protection of personal data

The information requested from you, when creating your personal account, is necessary for the processing of your Order by INTUISKIN France and to offer you several specific services, in particular the possibility of carrying out online or with a device at the point of sale. a skin diagnosis, the collection of loyalty points.
Depending on your connection point, we may be required to synchronize some and/or all of your data between the different platforms, including websites, apps and devices, to make them available to you during your connection.

All personal information will be collected on a system that guarantees the confidentiality of the data thus collected and will be accessible at any time:
• on the website by clicking on the section “My Account” / “My information” – “My Account” / “My Addresses”
• On the device by clicking on the “Existing customer search” section

In accordance with the Data Protection Act of January 6, 1978 amended by the European Data Protection Regulation of April 14, 2016, you can oppose the computer processing of this data and you have a right of access, portability, rectification and withdrawal of data concerning them, by connecting to the home page
• of this Site and by clicking on the “My Account” section.
• on the device by clicking on the “Existing customer search” section.

These sections allow you to modify your personal data yourself, at any time. To delete your personal data or to exercise your right to the portability of your data, we invite you to contact M/C customer service, specifying the right you wish to exercise.

All of this information, possibly supplemented by other information at the time of your Order, may be subject to automated processing for administrative and commercial management purposes. These data will be processed by INTUISKIN France in strict compliance with the laws and will be kept for the time necessary for the purpose of the processing.

For more information, please read our Privacy Policy.

7. Intellectual Property

Whatever the medium, all the elements published on the Site, and in particular the graphic charter, software, photos, sounds, videos, recipes, names and packaging of the Products and without this list being exhaustive, are the exclusive property from INTUISKIN France. Any use or reproduction whatsoever is strictly prohibited.

8. General

8.1. Applicable law and jurisdiction

Any dispute relating to the execution of an Order and/or the interpretation of these General Conditions is subject to French law.
In the event of a dispute relating to the interpretation or execution of the agreements agreed between you and INTUISKIN France, the competent court will be, at the choice of the plaintiff and in accordance with the legal provisions, either that of the place where the defendant lives, or that of the place of actual delivery of the Product(s), i.e. that of the place of performance of the service.

8.2. Opposability of the General Terms and Conditions of Distance Selling

Pursuant to the provisions of the Law of June 21, 2004 on confidence for the digital economy and the Law of March 13, 2000 on electronic signature, the act by which you validate your order by the computer transaction as specified on the Site constitutes irrevocable acceptance of the General Conditions of Sale in force on the day of the Order.
The General Conditions of Distance Sale appearing on the Site thus prevail over any other conditions of sale that may be contained in other documents distributed by INTUISKIN France for the Products. It cannot be interpreted that the Seller has definitively waived the subsequent application of one of the general conditions the fact by him of not having availed himself at a given moment of any of the provisions of the General Conditions of Sale. .

8.3. Privacy & Computer Protection

INTUISKIN France will implement all security measures to guarantee the availability, integrity and confidentiality of the data exchanged.
For its part, INTUISKIN France draws your attention to the need to implement all useful measures, such as regularly updated and correctly configured firewalls and anti-virus software, to protect you as effectively as possible against intrusions. , attacks and propagation of viruses, in order to guarantee the availability, integrity and confidentiality of the information sent to the Site.

8.4. Partial disability

The invalidity of any of the articles of these General Conditions of Distance Selling will not invalidate all of the General Conditions of Distance Sale.

Last updated March 15, 2019